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SHIPPING AND RETURNS

 

Shipping cost

The shipping is processed through UPS courier service or, for big boxes through Tramo courier. We deliver at the front door of your building according to the estimated time shown on product and cart pages. Shipping rates change according to the delivery destination and to the quantity of the purchased items.

 

Shipping

All orders are processed on the working day following your payment. The shipping is carried out by the time showed on the product page and on the final purchase page. Shipping times might vary in case of delivery to remote destinations, small islands and during holiday time.

 

Return policy, terms and conditions

As specified in art. 5 of general conditions of online sale, the Buyer may exercise his/her right of withdrawal within 14 (fourteen) days of receipt of the Products purchased from the Website.

The Buyer may exercise his/her right of withdrawal by sending, within the above-mentioned period of time, an e-mail to info@lombardodesign.shop by means of which the Buyer expressly declares his/her decision to withdraw from the Contract.

The Products must be returned to the Seller within 14 (fourteen) days from the date of the communication of withdrawal.

The only expenses which will be incurred by the Buyer in exercising his/her right of withdrawal under article 5 of the general conditions of online sale are the direct costs relating to the return the Products which by their nature cannot normally be returned by post.

The Buyer’s right of withdrawal is excluded for:
  (i) sales of Customized Products; and/or
  (ii) supplies of Products which include installation/assembly of the Products supplied, once said installation/assembly has been started upon the Buyer’s consent.

The Buyer’s right of withdrawal will be deemed to have been exercised correctly where the Buyer has met the following conditions:

  • The Buyers has sent to the Seller a communication by means of which the Buyer expressly declares his/her decision to withdraw from the Contract;
  • the Products have not been unpacked nor, in any event, used, altered and/or damaged;
  • identification tags are still attached to the Products in their original single use seals;
  • the Products are returned in their original packaging;
  • the returned Products are returned to the Seller in one single delivery. The Seller reserves the right not to accept Products, contained in the same Order Form, that have been returned separately;
  • the Seller receives the Products within 14 (fourteen) days from the Buyer’s communication of withdrawal.

 

NOTE: THE INFORMATION ON THIS PAGE IS MERELY INDICATIVE AND SUBJECT TO UPDATES AND CHANGES. THIS INFORMATION, IN ANY EVENT, DOES NOT SUPPLEMENT, DEROGATE FROM OR REPLACE THE GENERAL CONDITIONS OF SALE, TO BE ACCEPTED AND SUBSCRIBED BY THE PURCHASER BY MEANS OF "POINT AND CLICK" AT THE TIME OF PURCHASE, WHICH REGULATES THE ON-LINE SALE AND PURCHASE AGREEMENT ON AN EXCLUSIVE BASIS.